Legal Questions About Your Account
Access depends on local law. Some regions restrict play; others allow it under specific conditions. When you log in, our system checks your IP and location. If access is blocked in your country, you'll see a notice before funds move. We do not knowingly serve players in prohibited jurisdictions.
Yes. Go to Settings > Account > Close Account on desktop or mobile. A confirmation email outlines your right to request data deletion and the timelines we follow. Closure is immediate; remaining funds are returned to your registered payment method within 48 hours.
Our compliance team matches your withdrawal request against your KYC data and deposit pattern. Payment processors (DANA, OVO, GoPay, QRIS) also run their own checks. Once cleared, transfer occurs within 1–2 hours on average. You get a receipt email confirming the amount and destination.
Gameplay logs are retained for two years after your account closes. Deposit and withdrawal records stay for five years for audit purposes. Personal data (name, email, phone) is kept as long as your account is active; after closure, it's deleted where local law permits, or retained as mandated by local regulation.
Contact our support team immediately with the transaction ID. We investigate within 48 hours and provide documentation of your balance and the disputed transaction. If we find an error, we reverse it; if you initiated it, we explain why it stands. Payment processors also handle their own dispute channels independently.
Absolutely. Request a data export in Settings > Legal > Request My Data. We compile your name, email, phone, KYC records, deposit history, device logs and all gameplay timestamps into a file and email it to you within 5 business days.
No. Your data is used only for account management, fraud prevention and compliance. We do not sell, rent or share your information with third-party gaming platforms, marketing firms or data brokers. Payment processors and legal authorities are the only external recipients where required by law.
