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How we protect your account and payment information

When you open an account with indrabet alternatif, your personal data and payment details are secured from the moment you deposit via DANA, OVO, GoPay or QRIS.

Account data encrypted end-to-endDANA, OVO, GoPay and QRIS protectedWithdrawal verification kept privateYour control over data requests
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indrabet alternatif How we protect your account and payment information
GET IN TOUCH

Contact us about your privacy

Our support team handles all privacy requests — data access, correction, deletion and opt-out inquiries — during our operating hours.

Live Chat Open the chat widget inside your account dashboard or on the lobby page.
Email Support Send privacy inquiries to [email protected] with your account email and ID number.
Account Settings Visit your privacy dashboard (Account > Security > Data & Privacy) to review what…
HOW WE HANDLE IT

Data security and your account control

We encrypt all personal data and payment information using industry-standard protocols. Your password is hashed so even our staff cannot see it.

Encryption

All data in transit uses TLS 1.3; stored payment records are encrypted at rest. Your password is never logged or recoverable by staff.

Access Control

Only authorised staff can view your personal or payment data, and only for verified account support, fraud prevention or legal compliance.

Retention Policy

We keep active account data for the duration of your membership. After closure, transaction records are retained for 7 years per local tax regulations.

Third-Party Sharing

We do not sell or share your data. Payment processors (DANA, OVO, GoPay, QRIS) receive only what's necessary to complete your transaction.

Data Requests

File a Subject Access Request (SAR) via your privacy dashboard. We provide a full export within 10 business days at no charge.

Deletion & Opt-Out

Request account deletion in your settings or via support. We purge personal data 30 days after closure; transaction records stay for compliance only.

Frequently asked questions about privacy

Players in Makassar and across Indonesia often ask how their data moves through our system, who can access it, and what happens after they close their account. Below are the privacy topics we address most.

We collect your payment method ID, deposit amount, timestamp and the final account balance after the transaction clears. The payment provider (DANA, OVO, GoPay or QRIS) also records your transaction on their end. We do not store your full bank details or card number — only a tokenised reference used to process future transactions.

No. Your password is hashed and cannot be reversed. Your withdrawal PIN is encrypted separately. Support staff can reset your password via email verification, but they never see the original. If you forget your PIN, we verify your identity before issuing a reset link.

Personal data (name, email, phone) is deleted 30 days after closure. Transaction records and withdrawal history are retained for seven years to comply with local tax and anti-fraud regulations. You can request earlier deletion, but we may retain anonymised logs for system improvement.

We do not share your personal data with other operators or sell it to marketers. Your email and phone are used only for account support, security alerts and indrabet alternatif service updates. Unsubscribe from promotional messages anytime in your Account Settings > Notifications.

If we merge with or are acquired by another operator, your data may be transferred as part of that transaction. We will notify you by email at least 30 days beforehand. You retain the right to request data deletion before any transfer takes effect.

Go to Account > Security > Data & Privacy and click 'Request Data Export'. We prepare a file containing all personal data, transactions and account activity and email it to you within 10 business days. No charge applies.

Our cookies are used only within the indrabet alternatif lobby to keep you logged in and remember your game preferences. We do not set tracking pixels or third-party cookies that follow you to other sites. You can clear cookies anytime in your browser settings without affecting your account.

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