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Our Terms & Conditions Explained for You

When you open an account with us, these Terms & Conditions form the foundation of how we work together.

Account registration & eligibilityPayment processing & withdrawalsAccount security & data handling
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REACH OUR TEAM

How to Contact Us About Your Terms

Questions about how our Terms & Conditions apply to your account? Our support team is here to clarify any section and help you understand your rights.

Live Chat Open the chat widget in the bottom-right corner of the lobby or account page…
Email Support Send queries to [email protected]; include your account username and a clear description of your…
Account Settings Log in, navigate to Settings > Contact Us, and submit a form.
HOW WE PROTECT YOU

Data Security & Account Rights Inside Our Terms

Our Terms & Conditions include strict rules on how we handle your information, verify your identity, and protect your account.

Data Encryption

All your account details, payment information and transaction history are encrypted using industry-standard protocols. We store data on secure servers with regular backups.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS account, we verify that the recipient matches your registered identity to prevent unauthorised transfers.

Account Recovery

If you lose access to your account, you can verify your identity via email or SMS and regain access within 1 business day. We keep recovery options secure.

Dispute Investigation

Any dispute about a bet, payout or charge triggers a 14-day formal investigation. We'll review logs and contact you with our findings and next steps.

Data Retention

We keep account records for 5 years after closure to comply with reporting requirements; personal data is deleted after that period unless law requires longer retention.

Contact Our Compliance Team

Questions about your data rights or these Terms? Email [email protected] or ask via live chat; our team will point you to the relevant section.

What Players Ask About Our Terms & Conditions

Account closure is permanent. Any remaining balance will be forfeited unless local law permits otherwise. We recommend withdrawing your full balance before requesting closure. Once closed, you cannot reopen the same account; you'd need to create a new one after 30 days if we allow it.

Withdrawals are verified against your account details — this step takes 1–3 business days. Once verified, funds are sent to your DANA, OVO, GoPay or QRIS account. The actual transfer time depends on your bank or payment provider, usually under 1 hour from our end.

No. Our Terms & Conditions forbid duplicate accounts and account transfers. One account per player per identity is the rule. If we detect multiple accounts, we may suspend them and hold any winnings pending investigation.

Contact our support team immediately with your bet ID and description. We'll open a 14-day investigation, review game logs and verify the outcome against our records. We'll notify you of our findings and any corrective action in writing.

Your data is encrypted and stored on secure servers. We do not sell personal information to third parties. Only our support, compliance and fraud teams access your details for verification or dispute resolution. We keep records for 5 years after account closure.

Yes. Log into your account, go to Settings > Data Rights, or email [email protected]. We'll provide a copy of your data within 30 days. Deletion requests are processed after any ongoing disputes are resolved.

We accept DANA, OVO, GoPay and QRIS for both deposits and withdrawals. Bank transfers are also available depending on local law. Deposits usually clear in under a minute; withdrawals take 1–3 business days after verification.